Marketing & SEO
Hire Community Managers
Community managers build active, welcoming online communities and keep conversations helpful, safe and connected to your goals.
The role
What community managers do
A community manager welcomes members, starts discussions, moderates behaviour, answers questions, runs events, gathers feedback and reports on community health.
Typical deliverables
- Community engagement plans
- Moderation rules and enforcement
- Event and discussion programming
- Member feedback reports
- Social comment management
Tools you will see
- Discord
- Slack
- Circle
- Facebook Groups
- Moderation bots
Choosing
How to choose community managers
What to look for
- Experience with your community platform.
- Calm, fair moderation style.
- Ideas for meaningful engagement.
- Clear reporting on member activity and feedback.
Questions to ask
- 1How would you increase useful engagement?
- 2How do you handle conflict or abuse?
- 3Which platform features would you use?
- 4What would you report each month?
Planning
Before you post the job
Coverage hours
Communities may need moderation outside business hours. Plan response expectations.
What drives cost
Community size, platforms, hours, events and moderation complexity.
Hiring on Open Lance
- Posting a job and reviewing proposals are free.
- Each milestone is funded into escrow before work starts and paid when you approve it.
- Hire fixed-price, hourly, as a monthly Dedicated Hire, or buy a packaged Drop-In.
- Client fees are shown before you pay and added on top of the work.
FAQ
Questions about hiring community managers
Community manager or social media manager?
Community managers focus on members and conversations; social managers focus on publishing and reach.
Can they moderate Discord servers?
Yes, look for experience with Discord roles, bots and moderation.
How do communities help businesses?
They can improve retention, support, feedback and word of mouth.
Related
Related skills
Post a job for community managers
Describe the work and compare proposals. You only fund the first milestone once you have chosen someone.